maysir Casino & Sportsbook Data Care
This page describes what we collect when you use maysir and how we keep that data protected. We at maysir take your privacy seriously — from the moment you sign up through every bet, deposit, and withdrawal on our platform.
Our commitment is straightforward: we collect only what we need to verify your identity, process your payments, and deliver our service. We do not sell your data. We do not share it beyond what local law and payment processors require. The sections below explain our full practice.
What we collect on maysir
When you open an account with us, we ask for your email, phone number, full name, date of birth, and residential address. We also collect your national ID number or passport details during KYC (Know Your Customer) verification — this is a legal requirement in all jurisdictions where we operate. We do not ask for this information to profile you; we ask because regulators require us to confirm who you are.
Once you deposit, we record your payment method — whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We store the last four digits of your card or account number, but we do not store your full card details or passwords. Payment processors handle the sensitive card data themselves.
We also log your activity on maysir: which games you play, which football markets you view (Liga 1, Piala AFF, Champions League), how much you wager, and when you log in. We use this data to detect fraud, prevent money laundering, and comply with anti-gambling regulations in your jurisdiction. We do not use it to build a marketing profile or sell to third parties.
How we use your data
Our primary use is account verification and payment processing. When you request a withdrawal, we review your account history, cross-check your identity, and confirm that your funds are legitimate. This process protects both you and us from fraud. We may hold your withdrawal for a review window — this is standard practice across the industry and is not a delay we impose lightly.
We also use your data to send you account notifications: login alerts, deposit confirmations, and withdrawal status updates. If you enable two-factor authentication (which we recommend), we send you a code via SMS or email each time you log in from a new device. You control these notifications in your account settings.
Our servers may sit outside your jurisdiction — some in Southeast Asia, some in Europe. We use encryption and access controls to keep your data safe in transit and at rest. We do not share your personal information with our live-dealer studios, game providers, or sportsbook partners unless necessary to deliver the service (for example, a live-dealer operator needs to know your account balance to seat you at a table).
Third-party processors and your rights
We work with payment processors, identity-verification vendors, and fraud-detection services. These partners see only the data they need to do their job. For example, our KYC vendor sees your ID and address; our payment processor sees your transaction history. We have contracts with each partner requiring them to keep your data confidential and to delete it after a set period.
You have the right to request a copy of your data, to correct inaccurate information, and to ask us to delete your account. If you live in a jurisdiction with data-protection laws (such as GDPR in Europe), those rights apply to you. To exercise them, contact our support team — we will respond within a reasonable timeframe.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences (language, theme, favourite sports). We do not use cookies to track you across other websites. Our analytics service (which may be hosted outside Indonesia) records how many users visit maysir and which pages they view — this helps us improve the platform. You can disable cookies in your browser, but some features of maysir may not work without them.
Data retention and deletion
We keep your account data for as long as your account is active, plus seven years after closure (this is a legal requirement for financial records). If you close your account, we anonymise your personal information but retain transaction records for regulatory compliance. You cannot request deletion of transaction data — regulators require us to keep it.
Contact us about privacy
If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team. We are available via live chat, email, and in-app messaging. Our team will investigate your concern and respond within a reasonable timeframe. If you are not satisfied with our response, you may file a complaint with your local data-protection authority.
Our commitment to you
We at maysir believe that your privacy is not a feature we add on — it is a foundation we build on. We do not sell your data. We do not use it to manipulate you. We use it only to verify who you are, process your payments, and keep our platform safe from fraud and money laundering.
Our services are available only where local law permits. If you have concerns about how your data is handled, or if you believe your privacy has been violated, we encourage you to reach out. We take every report seriously and will work to resolve it.